Call Center Solution
Call Center Software for Modern Businesses
Set up your cloud based call center system in 5 minutes and focus on what matters the most: running your business!
Why Call Centers Choose New Eureka SL
Call centers face three universal challenges: rising customer expectations, agent burnout, and skyrocketing operational costs. New Eureka SL cloud-based software addresses these issues with:
- Advanced call routing that connects customers to the right agent in seconds.
- Analytics that slash wait times, eliminate bottlenecks and sense your calls sentiment.
- No Hidden Costs so your business knows what to expect
Speed Without Sacrificing Quality
New Eureka SL intelligent IVR and skills-based routing reduces average speed-to-answer.
- Auto-attendants greet callers in their language.
- AI-Sentiment analysis prioritizes your call data.
- Live call monitoring lets supervisors whisper guidance without interrupting.
New Eureka SL
New Eureka SL
The New Eureka SL Office Solution Comes with All the Phone System Functionalities Your Business Needs
Live Call Wallboard
See agent’s status and performance, abandoned vs. completed calls, waiting list and more.
Live Call Monitoring
Join and listen to any live call to better provide quality support for your agents!
Automated Call Distribution
Use our Time-based call routing, IVR and Ring Strategy to never miss a call again.
Integrations and API
Combine your calls and business applications using our native integration or open API.
Agent Performance
Keep track of each agent’s performance anytime.
Call Recording
Use Call Recording for training and quality of service.
Call Details
Keep track of every detail with our Call Notes, Tags and Logs.
All Telephony Features
Call Transfer, Conference, Hold/Resume, and 40+ other features.