new eureka ai
AI that works for you
Let AI do the hard work
Email Recap
Receive automatic email overviews of calls, highlighting summaries, action items, topics, and more.
Keyword Trackers
Automatically identify vital keywords in customer calls and receive alerts for better monitoring and oversight.
Auto-Tagging
Let AI categorize calls based on triggered keywords, eliminating manual tasks and reducing your team workload.
AI-Powered Call Summary
New Eureka SL’s AI-Powered Call Summary provides concise, accurate overviews of conversations, highlighting key points without lengthy transcripts.
This feature helps teams quickly understand calls, saving time and improving efficiency. This ensures important details are easily accessible for faster follow-ups and better decision-making.
AI-Generated Call Transcription
Transform your spoken conversations into precise, speaker-identified text. Gain accurate records and invaluable insights into customer calls, quickly pinpointing key discussion points.
With Transcript Search, easily find any conversation containing a particular keyword across your entire call log.
Call Emotion and Sentiment Indicator
he Call Emotion Indicator uses AI to detect caller emotions through voice analysis, helping businesses enhance responses and agent training. It also provides sentiment data for strategic improvements, integrating securely with New Eureka SL’s platform.
Email Recap
Receive automatic email overviews of calls, highlighting summaries, action items, topics, and more.
Keyword Trackers
Automatically identify vital keywords in customer calls and receive alerts for better monitoring and oversight.
Auto-Tagging
Let AI categorize calls based on triggered keywords, eliminating manual tasks and reducing your team workload.
Key Point Recognition & Topics
Key Point Recognition automatically identifies crucial discussion points to boost productivity and rapid decision-making by ensuring no key detail is missed.
Expand upon Key Points and reveal the underlying themes within your conversations. The AI Topics feature dives deep into conversation subject matter, for a complete picture.
Action Items
Gain instant clarity on your next steps. Our AI automatically extracts tasks directly from your calls, highlighting every post-call activity, from review to follow-up.
NEW EUREKA SL leverages generative AI to create detailed text outputs, such as call summaries, by analysing dialogues between participants. This cutting-edge technology provides significant value for Sales and Support Managers by enabling quicker call reviews, enhancing team coaching, and improving CSAT and conversion rates through superior agent performance.
Currently, EUREKA AI technology is optimised for calls conducted in English. Although customers from any region can purchase the AI services, we are actively working on incorporating additional languages. We prioritise adding new languages to EUREKA AI based on the demands of our customer base.
No, NEW EUREKA SL ensures that your call data, including recordings and transcripts, remain confidential and secure. They are not shared with third parties outside of NEW EUREKA SL, nor are they used to train any AI models, whether internal or external.
EUREKA AI is offered at the prices displayed on our pricing page, and the cost applies to all NEW EUREKA SL licenses. The number of AI licenses provided matches the number of standard NEW EUREKA SL licenses on your account. There are no extra charges based on the volume of calls transcribed or enriched with AI-generated content.
Content produced by EUREKA AI, including call summaries, key discussion points, and speaker participation ratios, can be found on the call transcript and recording page. These transcripts and recordings are accessible via NEW EUREKA SL Call Information Center. By selecting a call or voicemail, Sales and Support Managers can quickly glean insights from the AI-generated information.
Yes, NEW EUREKA SL adheres to the guidelines and regulations set forth by the European AI Act. Our commitment to compliance ensures that our AI technologies operate within the legal frameworks established by European authorities.
EUREKA AI tools enhance business operations by automating tasks such as call transcription and summarization. This leads to more efficient communication, better customer interactions, and streamlined workflows, ultimately boosting productivity and customer satisfaction.
By providing real-time insights and detailed call analytics, EUREKA AI empowers businesses to make informed decisions. This technology helps identify customer emotions, streamline training, and improve overall call handling efficiency, leading to better performance outcomes.